Postal charges, terms and conditions.
For overseas customers the most efficient and cost effective way to pay is by PayPal, There is no additional charge for this service.
For overseas customers carriage will be Royal Mail International Tracked and Signed for and insured to the full value of the consignment. We will charge the customer only what the Royal Mail charges us.
We feel that it's only fair to advise customers 52F Models can not be held responsible for what happens to parcels once they have handed over and entrusted to the Post Office and in the unlikely event that the Post Office is unable to deliver that parcel.
Royal Mail only offers compensation of £20.00 on parcels that go missing in the post and then only if the parcel wasn't worth more than £20.00. It would appear that while counter staff are authorised to take your money they are at pains to tell you that they can't guarantee that the parcel will arrive at the recipients address.
The solution that counter staff are at pains to point out is that anything worth more than £20.00 should be sent by Special Delivery. Special Delivery parcels are guaranteed to arrive by the next day and are insured up to £500.00. We were quoted a cost of sending a parcel worth £120.00 as £8.70. This is something that we can't absorb and are not prepared to pay as it means that the sender or the recipient has to fork out another £5.50 for an insurance company to pay out the value of the parcel in the event that it goes missing in the post.
In effect they are saying that either the sender or the recipient should insure against Royal Mail being unable to carry out a task for which they have already been handsomely paid. The operative word here is "INSURE" meaning a third party is taking on the risk. The third party isn't doing this out of the goodness of his or her heart, they've identified an area where there's a profit to be made. (Counter staff are using "scare tactics" to convince customers that the service is so poor that they would be foolish not to insure against Royal Mail's supposed incompetence.) These tactics will ultimately add cost to an already pricey service. In the end it's the customer that will have to pay these additional charges.
If we the public accept this situation then it begs the question "What incentive does the Post Office have to get a grip on their business and prevent parcels going missing?"
From 1st of February 2019, we will be charging £5.70 P&P on all full loco kits. For chassis kits we have reluctantly had to charge £3.00P&P. All loco kits will be dispatched by Royal Mail Special Delivery.
From the 1st of February 2019, Chassis kits will be sent 1st Class, Signed For post
Any item(s) that can be sent in a Jiffy bag, please add £1.30 to cover the cost of P&P.
Any items such as modified wheel sets that have to be sent in a small box, add £3.30 P&P
Please note. When ordering any item by mail, it would be a great help if you could include a contact phone number and or an email address. In the event of a query a phone call or an email can save a lot of time.